At The Printing House Limited™ (TPH®), we hold an unwavering commitment to safeguarding the privacy of personal information belonging to our customers, employees, suppliers, and stakeholders. This Privacy Policy stands as a testament to our dedication to nurturing trust with those we engage with and the public. We acknowledge that fostering this trust requires transparency and accountability in managing the information you entrust to us. The Printing House Limited™ (TPH®) upholds and prioritizes compliance with regulatory and compliance legislation, meticulously defining and upholding how we collect, use, disclose, and secure your personal Information.

DEFINING PERSONAL INFORMATION:

Personal information encompasses any data that can distinguish, identify, or contact a specific individual. It includes an individual’s opinions, beliefs, as well as factual details related to them. Exceptions to personal information may include business contact information and certain publicly available details, such as names, addresses, and telephone numbers listed in telephone directories.

PRIVACY PRACTICES:

We adhere to stringent privacy practice to preserve the confidentiality and integrity of your personal information. Personal information collected by TPH® is treated with the utmost confidentiality. Access to such information by our personnel is authorized solely based on the necessity to handle it for the purpose(s) for which it was obtained. Measures are in place to ensure that information is not disclosed or shared beyond what is necessary to achieve the intended purpose. We also undertake measures to maintain the integrity of this information and prevent its loss or destruction. All listings of customers, staff, and suppliers are considered strictly confidential and shall not be released for external use without prior written and specific authorization or as required by law.

INFORMATION COLLECTION:

We collect personal information solely for legitimate business purposes, with your consent, and in compliance with applicable privacy laws. This includes information voluntarily provided by you during interactions with our services. information collected includes but is not limited to details such as your name, address, telephone, and email addresses. TPH® collects personal information primarily to conduct our day-to-day operations and to best service our customers. Additionally, we may need to provide your information to lenders or entities acquiring all or part of our operations, provided they adhere to policies protecting personal information from misuse.

USE OF INFORMATION:

Your personal information is exclusively used for the purposes for which it was collected, as outlined in this Privacy Policy, and in accordance with your consent. We process your information based on various reasons to fulfill contractual obligations. These purposes encompass enhancing our products and services, processing transactions, and fulfilling orders, communicating with you regarding inquiries, orders, or account information, customizing your experience and providing personalized content, conducting research and analysis to improve our offerings and user experience, complying with legal obligations, and safeguarding your rights as well as the rights of the business. Before processing personal information for these purposes, we carefully consider the potential risks to your privacy and take measures to mitigate these risks.

DISCLOSING INFORMATION:

TPH® does not disclose your personal information to third parties except as mandated by law or with your explicit consent. Third-party service providers and partners assisting us in delivering our products and services may receive your personal information, but we do not sell, trade, or rent your personal information for marketing purposes.

DATA SECURITY:

We employ industry-standard security measures and controls to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we implement stringent security protocols, please note that no internet transmission method or electronic storage is entirely secure. If in the event a data breach should ever occur, TPH® will uphold legislative regulation and inform you of the impact and actions taken to continue protecting your data. Our dedicated teams are committed to safeguarding your information and upholding the security and integrity of our services. Additionally, we are engaged in the process of retaining regular independent auditors to evaluate the security of our data storage and financial processing systems. However, it’s important to acknowledge that no method of transmitting data over the internet or storing electronic information can provide absolute security. Therefore, we cannot guarantee the complete security of your personal information.

COOKIES AND TRACKING TECHNOLOGIES:

We utilize cookies and similar tracking technologies to enhance your browsing experience and improve our services while adhering to all legislative requirements. Microsoft technologies being the primary source for capturing Website usage data by way of using first and third-party cookies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

MAINTAINING YOUR DATA RIGHTS:

We firmly believe that individuals should have full access to and control over their personal information. We recognize your rights to request access to, correct, amend, delete, transfer to another service provider, restrict, or object to certain uses of your personal data, depending on how you engage with our services. TPH® also provides simple contactless opt-out availability on all commercial communications. Exercising any of these rights will not result in any additional charges or a downgrade in the level of service you receive from us. However, please be aware that while several of these rights apply under specific circumstances, all rights may be subject to limitation as speculated by law. Depending on where you live and how you use our services, you may have some or all of the following rights:

• Right to Know: The right to request the personal information we collect, use, or disclose about you is released directly to you, and information about our data practices.
• Right to Request Correction: The right to request correction of inaccurate personal information that we maintain about you.
• Right to Request Deletion: The right to request that we delete personal information that we have collected about you.

Your privacy and control over your data are of paramount importance to us at TPH® and you can contact us at any time to request the above or inquire further on our practices.

RETAINING YOUR DATA:

We adhere to a strict policy regarding the retention of your personal data, ensuring that it is kept only for the necessary duration to fulfill the purposes for which it was initially collected or by means of regulatory required retention periods. To determine the appropriate retention period, we assess factors such as the nature and sensitivity of your personal data, potential risks associated with unauthorized use or disclosure, the specific purposes for processing your data, and the applicable legal requirements.

Moreover, we will continue to retain and utilize your personal information as required to meet our legal obligations, settle disputes, and enforce our policies. We do not knowingly share or use the personal information of minors under the legal age designated within their indicated province of transaction. If you cease using our services or opt to delete your account, we will either delete your information entirely or store it in an aggregated and anonymized format.

LODGING A COMPLAINT:

If you have concerns about our privacy practices or believe we have not complied with this Privacy Policy or applicable privacy laws, please contact us. Your feedback is essential to us, and we will diligently address any issues raised.

UPDATING CHANGES TO THE PRIVACY POLICY:

We regularly review our privacy practices and may amend this policy. If substantial changes are made, we will notify you accordingly.

CONTACT INFORMATION:

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at the provided contact information:

The Printing House Limited™
1403 Bathurst Street
Toronto, ON
M5R 3H8
privacy@tph.ca
1-800-874-0870

Further information on privacy and your rights regarding your personal information may be found on the website of the Privacy Commissioner of Canada at www.priv.gc.ca.

This privacy statement was last amended on January 01, 2024.